Refund policy

Returns & Exchanges

At Emma Kay’s Boutique, we want you to love your purchase! Please review the policy below before placing your order.


Returns

We do not offer refunds or returns at this time. All sales are final unless an item arrives damaged or defective.


Exchanges

We gladly accept exchanges on eligible items within 14 days of delivery.

To qualify for an exchange:

  • Items must be unworn, unwashed, and free of odors, stains, pet hair, and damage.
  • Original tags must be attached.
  • Items must be returned in their original condition.

Customers are responsible for return shipping costs.

To begin an exchange, please email emmakdesigns432@gmail.com with your order number and the item you’d like to exchange.


Final Sale Items

The following items are final sale and cannot be exchanged:

  • Sale and clearance items
  • Jewelry and accessories
  • Gift cards
  • Seasonal items
  • Custom or personalized products


Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at emmakdesigns432@gmail.com with photos of the item and packaging so we can make it right.

 

Questions

If you have any questions regarding your order, please contact us at emmakdesigns432@gmail.com.